Certificate III in Community Services


Community Services Training

The community services qualification teaches students all aspects of working in a variety of local community roles. Since 1945, almost seven million people have migrated to Australia. This rich, cultural diversity is one of our greatest strengths. Students will gain knowledge and skills to work with people from a variety of backgrounds.

This qualification assists people to secure work in community services, the variety of roles available upon completion of this course is vast. Students have the opportunity to select electives to suit their chosen industry or personal goals.

This certificate can lead to roles in:

  • Residential support worker
  • Referral worker
  • Community care worker
  • Client contact support worker
  • Community development worker
  • Welfare support worker
  • Youth support worker
  • Job placement officer

h&h offer these courses through classroom (at our Granville Campus), distance (home-based with access to one-on-one trainer support at the college), traineeship (work-based training) and Online (digital learning). You have up to 12 months to complete this course (traineeship timeframes vary, see our staff).

Click here to check your eligibility for funding 

Our Certificate III in Community Services is composed of five (5) core units and seven (7) elective units. These units will provide you with the knowledge and skills to effectively work within the community. Communication and diversity are two subjects each student will add to their skills.

Read our student testimonials to see why h&h is the preferred college to study with. 

Industry Community Fact – “The City of Parramatta population and household forecasts present what is driving population change in the community and how the population, age structure and household types will change each year between 2016 and 2041.The forecasts are designed to provide community groups, Council, investors, business, students and the general public with knowledge to make confident decisions about the future.” (1)

Working With Children Check (WWCC)

The Working With Children Check (WWCC) is a requirement for anyone who works or volunteers in child-related work in NSW.

Work placement

h&h assists in finding work placements for students currently studying Community Services courses at Certificate III level. We can assist students with finding facilities to complete their placement at, all placement must be completed in Sydney. These facilities are in areas close to public transport, and many have access to onsite parking.

Community Services has placement requirements of 80 hours in total, these hours are completed on weekdays, which not only allows students an opportunity to develop their learnt skills but an experience that could lead to gaining employment. If you’re currently working in the industry, please speak with your Trainer/Assessor regarding your placement options.

National Police Check

Within our community services you may have the responsibility of caring for and supporting the health and wellbeing of our vulnerable. Caring for such people is a full-time and sensitive job. People employed in such positions of caring are required to have a current Police check.

The Australian Government by enabling the Police Check requirements ensures that the health, safety, and rights of the vulnerable persons in the community are not infringed upon. Police Checks aim to strengthen the meticulous employment process for the vulnerable in Australia.

h&h trainers and staff will assist you in completing and obtaining your police check.

First Aid training

As part of your qualification, you will have the opportunity to learn all aspects of applying first aid in a variety of situations. This training consists of theory and practical components. The hands on delivery is one of the most popular parts of this course. First aid training is not only beneficial in community services, but in everyday activities.

Our staff will arrange your first aid training during your course to equip you for work placement.

List of core and electives:

Core units

HLTWHS002 Follow safe work practices for direct client care

CHCDIV001 Work with diverse people

CHCCOM005 Communicate and work in health or community services

HLTWHS006 Manage personal stressors in the work environment

CHCCCS016 Respond to client needs

Elective Units

BSBPEF502 – Develop and Support Emotional Intelligence in the Workplace

CHCCCS019 – Recognise and respond to crisis situations

CHCCOM001 – Provide first point of contact

CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander Cultural Safety

CHCGRP001 – Support Group Activities

CHCMHS001 – Work with people with mental health issues

CHCPRP001 – Develop and maintain networks and collaborative partnerships


For more information on the training package requirements for this qualification


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All H&H courses/qualifications are nationally recognised. The issuing of testamurs requires compliance with all processes. When competency has been achieved, students will be issued with a Qualification or Statement of Attainment (SOA) within 21 days of college staff receiving the finalised student file.

https://forecast.id.com.au/parramatta (1)

How h&h can help you achieve your goals

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“I wanted to improve my skills, try new experiences and obtain employment – all of which I have done! The training was interesting, and my teacher was so supportive. I now work at h&h as a casual employee.”

Lama Moussa

Former student, Certificate III in Community Services (part qualifications) CHC32015
“h&h understands my needs and offers great flexibility across different modes of study, enabling me to build my future. I will be completing my Cert III in Community Services once I have completed Cert III in Individual Support.”

Habib Asbati

Current student, Certificate III in Individual Support CHC33015